Three steps to a stairlift –
as easy as 1,2 3
It’s not just what we sell that we take great care over, how we sell, deliver and service is just as important to us – and you. From the moment you contact us we will do everything we can to make sure your experience at every step of your purchase lives up to the Stannah name.
1 Assessment
When you call Affordable Mobility for the first time we will ask you some questions about your staircase and your situation to help us to understand your personal needs and how we can help you. If you do require more information or would like to arrange a free no obligation quotation, we’ll arrange one of our sales consultants to visit you in the comfort of your home home to give you specific advice.
Typically, we can have an assessor out to you in 1-2 days.
- First, one of our consultants will speak with you in order to understand which needs and wants you may have.
- After this they will take measurements of your staircase, assessing the type of rail that will be required and if any preparatory work (for example installing an extra power point) is needed.
- Now that our consultant has all of the information they need, they will give you some considered options and you are able to choose whichever additional features or upholsteries you might like.
- After precisely measuring your staircase and visiting you to find the best solution to your situation, our trained consultants are now able to provide you with an accurate and no-obligation quotation. You can then decide – in your own personal time – if you would like to go ahead and make your order. The price that we quote during our quotation will be the price you pay, with no hidden extra fees.
2 Quote
When you have decided to order with Affordable Mobility, we will ask for a deposit and then your order will be put into production. We will then liaise to find a suitable installation date.
All of our rails and stairlifts are customised to order and are made to the highest quality standards. Straight stairlifts can normally be installed within a couple of days and can take up to 14 days or so for a curved rail.
We have a range of checks and balances throughout the entire manufacturing process and every single stairlift carriage is tested before leaving our factory. This is to make sure that all of our stairlifts meet our stringent quality criteria.
Our stairlifts and rails are bespoke, being made to the highest standards of quality. Straight stairlifts are usually installed within a few days and can take up to 14 working days for a curved rail.
3 Installation
The installation process normally takes a couple of hours and as stairlifts fix to the steps and not the wall, there is very little mess made. Even so, our expert installation teams carry a vacuum so that they can clean up after themselves and leave your home as tidy as when they arrived.
As part of the installation process, you will instructed on how to use all of the features of your stairlift. We’ll stay until you are 100% confident in using and operating your stairlift which is of the utmost importance to our installation teams.
All our Stairlifts come with 2 years warranty and include 5 years Motor Gearbox Warranty and if you ever want to speak to us, we have a 24 hours a day, 7 days a week customer care team to answer your questions.
When your stairlift has been installed, you’ll soon discover:
- The freedom that comes with being able to access your entire home again.
- Heading upstairs to pick up an item is now no longer an issue.
- You’ll have more time and energy for the better things in life.
All it takes is to contact one of our stairlift advisors at Affordable Mobility by telephoning us 0800 524 4191 or filling in a contact form on our website and we can book a free no obligation home assessment for you.
Our tailor-made Stannah stairlifts allow you to navigate your home easily and to restore your freedom.